Policies & Procedures

Our Commitment to Safe, Ethical, and Compliant Support

At LifeRise Living, our work is grounded in clear, practical, and regularly reviewed policies and procedures that align with:

• The NDIS Practice Standards

• The NDIS Code of Conduct

• Relevant Queensland workplace and privacy legislation

• Our own internal values of communication, dignity, safety, and collaboration

These systems help ensure we provide consistent, high-quality support to participants and maintain open communication with families, workers, and coordinators.

How We Use Our Policies 

• Induction & Training: Every worker is inducted using our full set of procedures

• Participant Welcome Packs: Include key rights and complaint pathways

• Ongoing Review: Policies are reviewed annually or after any major incident

• Accessible Language: Key policies are written in plain English and are available on request

Policy Areas We Cover

We maintain clear written procedures and internal training around:

✅ Participant Rights & Advocacy

✅ Privacy, Confidentiality & Consent

✅ Incident Management & Reportable Incidents

✅ Feedback & Complaints Handling

✅ Medication Management & Mealtime Support

✅ Infection Control & WHS

✅ Risk Management

✅ Worker Code of Conduct & Workplace Behaviour

✅ Conflict of Interest

✅ Restrictive Practices Awareness

✅ Transport, Documentation, and Recordkeeping

✅ Emergency & Disaster Procedures

Want to View a Policy?

We’re happy to share any of our standard operating procedures with participants, families, or coordinators upon request.

📧 Email us at admin@liferiseliving.org

We can provide digital or printed copies of:

• Our Participant Handbook

• Feedback & Complaints Process

• Consent Forms

• Service Agreements

• Worker Code of Conduct